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Current Fuel Tool News / Heating Oil News

Fuel Tool Telephone Support Restored

We thank you and appreciate your patience this week as we have now recovered from the recent busy period brought on by our troublesome invader, the "Beast from the East". Our normal telephone ordering and enquiries number is available again if you have queries or would like to purchase fuel. If you have any questions related to an order that has already been placed, please contact your heating oil supplier and not the Fuel Tool help desk as we will only forward your enquiry directly onto them. The contact details of your chosen oil supplier can be found in your Customer Control Panel at the top of the Fuel Tool website, or from your order confirmation email you will have received following the completion of your purchase. We wish to again say thank you to all of our loyal customers and appreciate your patience whilst getting through these past few weeks.

MET Office Red Weather Warnings

Weather warnings have been upgraded to Red Category across some of the UK today, with areas of heavy predicted snowfall reaching across most of England, Scotland and Wales. For up to date information, visit the Met Office website. You can also read this BBC News article just published with further information.


Having a look outside, you may have noticed a bit of winter about. Heavy snow is predicted for the next week or so. Check your town's forecast now on the BBC Weather website. As demand goes up in this snowy time, you can imagine that naturally the delivery timeframes will increase and the price can rise as well. That said, order today and ensure the lowest price for your heating oil and get the soonest possible delivery. Let it snow, let it snow, let it snow...

Contacting Your Fuel Tool Oil Supplier

If you have ordered with Fuel Tool, your order will have been passed onto an oil supplier whose details will be found in your order confirmation email. Should you have a query regarding your order during this extremely busy time, we urge you to be patient as fuel suppliers are trying their best to answer phone calls. Always remember that you can email your oil supplier as well. Their email details can be found in your order confirmation email as well. As always, if your query is urgent and you cannot get ahold of your chosen oil supplier, please feel free to contact the Fuel Tool team and we'll try our best to assist you.

Credit Card Charges / System Changes

As you may already be aware, as of the 13th of January it will be forbidden to include an extra charge to use a credit card for payment across the U.K. Starting on the 13th, all references to and calculation of additional card charges, will be completely removed from Fuel Tool. Previously, suppliers were allowed to add surcharges to an order if you were paying with a Credit Card, versus a debit card where debit cards incurred no additional fees.

All the Best in 2018

Wishing you a warm, prosperous and Happy New Year to all of our loyal customers and hard-working suppliers who list their prices on Fuel Tool.

Customer Service Announcement

We appreciate your patience as the weather and Christmas approaching is causing our telephone support line to be abnormally busy. We urge you to please use the Instant Quote / Order box to place your order and reserve telephone calls to support related enquiries if possible. If you have questions regarding tanker size, what to do if the driver cant fit all of the oil into your tank or how Fuel Tool works, please visit our FAQ page and all of the answers are there for you. By using our online support as much as possible, we can get through this busy time and help everyone. Many thanks from the Fuel Tool support team.

Snowiest Winter in 27 Years?

British weather forecasting hasn't always been accurate when it comes to predicting long term weather patterns. Saying that, here's an interesting article that predicts Snowmageddon this season. I suppose it wouldn't hurt to keep an eye on your heating oil tank levels just in case. Subscribe to Fuel Tool's Daily Price Updates and be ahead of the game when the perfect storm eventually hits (if it does)...

Children In Need Day 2017

Help BBC's Children in Need charity by ordering from Fuel Tool on Friday 17th November. A portion of the proceeds throughout the day will go to Children in Need. If you want to catch the live entertainment from the BBC, it will start at 7:30pm on BBC One. It's a great cause and by ordering from Fuel Tool on Children in Need Day, you're not just warming your home, you're doing a great thing for a great charity and helping children everywhere.

Crude Oil Update for Experts

Want to really understand what is happening with your heating oil prices? Here is an article from the fantastic Market Realist website that dives straight into the current analysis of global prices, production and trends from a commodity trader's point of view. So if you were ever wondering if NOW is a good time to order your oil, or wondered whether the prices might rise or fall, the best and only way to get the answer is by understanding the big picture from the global and political economy down to the very medium that defines the global prices, the stock market. Check it out.

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