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Frequently Asked Questions (FAQ)

I have just placed my order and would like to verify the delivery date.

Once you have placed your order, you will receive an email confirmation of your order which will include the name and contact details of your chosen supplier. Fuel Tool does not have any details regarding your delivery date, so please do not contact us with regards to this.

Once your order has been placed, feel free to contact your heating oil supplier directly to check these details.

What if my supplier doesn't deliver the exact amount I paid for?

There is a meter on the tanker which measures how much heating oil has been delivered. All meters are set, sealed and checked by Trading Standards which ensures that you receive the amount you paid for. Please ask for a receipt to ensure you have received the exact amount you paid for. Your supplier is required by law to refund you any difference.

How do I know that the amount of oil I ordered has been delivered?

There is a meter on the tanker which measures how much heating oil has been delivered. All meters are set, sealed and checked by Trading Standards which ensures that you receive the amount you paid for.

If I have two tanks to deliver my oil to, can I combine them to save money on my order?

Given that your tanks are on the same property or in very close proximity to each other, suppliers will allow a multiple delivery to take place. Just make sure to specify in your "Special Instructions" field the different tank locations, upon checking out at Fuel Tool. If you and your neighbours are trying to combine an order to achieve a reduced rate, please contact Fuel Tool support beforehand and we can provide you with the cheapest supplier's details for your area, so you can enquire before placing your order. This type of multiple delivery is up to the discretion of each individual supplier.

Why does the price of domestic home heating oil fluctuate so much?

The price of home heating oil is controlled by many different factors. High demand, bad weather, the price of crude oil, world stability just to name a few. All of these have a knock on effect and can cause the price of heating oil to soar. It is often a good idea to strike while the iron is hot and fill your tank during periods of lower demand and/or when the oil price is low.

What is the minimum delivery?

By law, the minimum delivery is 500 litres. Remember that in a lot of cases, the higher the delivery volume, the cheaper the price overall.

What is the VAT rate on heating oil?

Domestic customers buying heating oil are charged 5% VAT. Heating oil used for business is charged at 20%.

Why are there so many names for heating oil?

You call it heating oil but there are a lot of names for the stuff that goes into your tank. Some of it's other aliases are
  • Kerosene
  • 28 seconds
  • Burning Oil
  • Industrial Paraffin
  • C2 Kero
  • Standard Kero
  • The stuff that heats your house
Fuel Tool compares the prices on Kerosene (the stuff that heats your house)!

How long will I have to wait for my delivery?

That's up to you. Fuel Tool will give your various pricing and delivery options. You may want to pay a little extra to get your oil sooner or wait and get the best price.

Do I have to be at home to receive the oil delivery?

No. As long as the delivery vehicle has easy access to your property you don't have to stay in and wait. If there are any special instructions just make sure you list them before placing the order.
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